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기적의 항공 서비스 영어.일어회화

항공사 업무 가이드, 2판

  • ISBN-13
    979-11-6647-124-7 (93700)
  • 출판사 / 임프린트
    (주)도서출판한올출판사 / (주)도서출판한올출판사
  • 정가
    18,800 원 확정정가
  • 발행일
    2021-08-25
  • 출간상태
    출간
  • 저자
    낭귀임 , 전수미
  • 번역
    -
  • 메인주제어
    비즈니스, 경영
  • 추가주제어
    -
  • 키워드
    #관광학
  • 도서유형
    종이책, 반양장/소프트커버
  • 대상연령
    모든 연령, 성인 일반 단행본
  • 도서상세정보
    188 * 257 mm, 296 Page

책소개

이 책에서는 항공사의 업무 흐름에 따른 대화문을 통해 항공사에서 지상근무요원으로, 또는 객실승무원으로 일하고자 하는 분들이 항공사 업무의 흐름을 이해하기 쉽게 하였다.

또한 각각의 대화문은 항공서비스인이라면 꼭 섭렵해야하는 만국공통어 영어와, 우리나라와 경제적, 문화적으로 밀접하게 관련이 있는 나라, 일본의 언어, 일본어로 이루어져 있어

같은 상황에서 같은 의미의 표현을 영어와 일본어로 같이 익힐 수 있도록 하였다. 이에 항공서비스 업무이해 및 같은 상황에서의 두 언어표현을 쉽게 습득할 수 있을 것으로 본다.

목차

항공회사 정의 및 항공용어 소개 ················································································ 4



01 Chapter Reservation 예약

예약상황 1 king a Reservation 1························································· 16

예약상황 2 Making a Reservation 2···················································· 30

예약상황 3 Cancelling a Reservation··················································· 42

예약상황 4 Changing a Reservation ··················································· 52

예약상황 5 Ticketing········································································ 64



02 Chapter Boarding 탑승
더보기 항공회사 정의 및 항공용어 소개 ················································································ 4



01 Chapter Reservation 예약

예약상황 1 king a Reservation 1························································· 16

예약상황 2 Making a Reservation 2···················································· 30

예약상황 3 Cancelling a Reservation··················································· 42

예약상황 4 Changing a Reservation ··················································· 52

예약상황 5 Ticketing········································································ 64



02 Chapter Boarding 탑승

탑승상황 1 Check-in········································································ 78

탑승상황 2 Assigning Seats with Companions ····································· 90

탑승상황 3 Assigning a Desirable Seat···············································102

탑승상황 4 Check-in for the Emergency Exit Seat ·······························114

탑승상황 5 Closing Check-in····························································124



03 Chapter In- Flight Service 객실 서비스

객실상황 1 Directing Seats 1, Directing Seats 2···································142

객실상황 2 Preparing for Take-off 1, Preparing for Take-off 2···············154

객실상황 3 In-flight Service 1, In-flight Service 2, In-flight Service 3·······170

객실상황 4 Duty Free Sales 1, Duty Free Sales 2··································184

객실상황 5 Sick Passenger 1, Sick Passenger 2 ···································198



Appendix

Appendix 1 Service Key Expression 100············································212

Appendix 2 방송문 모음··································································228

Appendix 3 한국어 번역 및 Comprehension Practice 정답 ···················270





01 Chapter 豫約

豫約狀況 1 航空予約 1······································································ 24

豫約狀況 2 航空予約 2······································································ 36

豫約狀況 3 予約の取り消し································································ 48

豫約狀況 4 予約変更········································································ 58

豫約狀況 5 発券のお支払·································································· 70



02 Chapter 搭乘

搭乘狀況 1 搭乘手續 - [搭乘案內]······················································· 86

搭乘狀況 2 隣同士の座席指定 - [搭乘優先案內]····································· 96

搭乘狀況 3 希望の座席指定 - [最終搭乘案內]·······································108

搭乘狀況 4 非常口座席案内 - [搭乘遲延案內] ······································120

搭乘狀況 5 チェック・イン締め切り - [呼び出し案內] ·····························134



03 Chapter 客室

客室狀況 1 座席案內 1, 座席案內 2·····················································150

客室狀況 2 離陸準備Ⅰ, 離陸準備Ⅱ ···················································164

客室狀況 3 機内サービスⅠ, 機内サービスⅡ ·······································178

客室狀況 4 機內販賣, 入國書類 ·························································192

客室狀況 5 そのⅠ, そのⅡ································································204



航空会社

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저자소개

저자 : 낭귀임
·부천대 항공서비스과 교수
·호주 시드니 Macquarie University 언어학 학사학위 취득
·호주 시드니 New South Wales University TESOL 석사학위 취득
·경기대학교 관광학 박사학위 수료
·UAE 두바이 Emirates Airline 객실승무원
저자 : 전수미
· 부천대학교 항공서비스과 출강
· 신구대학교 항공서비스과 출강
· 대림대학교 항공서비스과 출강
· 동경외국어대학교 일본어학과
· 한국외대 대학원 일어일문학과 석사학위 취득
· 한국외대 대학원 일어일문학과 박사과정 수료
· (주)대한항공 객실승무원
· (주)대한항공 오사카공항지점 운송직

출판사소개

한올출판사는 1994년 대학교재 전문출판사로 시작하여 현재 1,500여종에 이르는 관광, 경영, 경제, 무역, 교양 등의 전문서적을 발간하는 출판사입니다.
특히 현재 한국 관광업계에서 대두되고 있는 의료관광 및 의료관광마케팅 등 의료관광 분야에 많은 책을 출간 하고 있으며, 한국관광레저연구, 호텔경영학연구, 무역연구, 비서학논총, 와인소믈리에연구 등 여러 학회지를 발간하고 있습니다.
한올출판사는 2006년 책의날 제20회 문화체육관광부 장관상과 2020년 책의날 제34회 국무총리상을 수상하였으며 문화체육관광부와 대한민국학술원에서 주최하는 우수학술도서에 다수 선정되었습니다.
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